Every year, we survey youth to learn about their Club Experience. Find out what we heard in 2021 and what questions it might raise for your Club in this new ClubX Blog post.
Program Quality, Virtual Spaces, CQI and YOU
CQI is the perfect tool to get your team refocused, reenergized, and working together to improve the Club Experience for EVERYONE, both in your virtual and in-person programming.
Creating a Culture of Feedback: 5 Strategies for Survey Consistency from the Boys & Girls Clubs of Paterson & Passaic
Today's post is from Catherine Vowell, a member of our FAVORITE Planning & Measurement team here at BGCA. Have you started administering NYOI yet????? Do your members know why their Club is participating in the National Youth Outcomes Initiative (NYOI) survey? If they don’t – it could be impacting your results. The same holds true... Continue Reading →
DIVING IN to Continuous Quality Improvement: A CQI Primer
Today's guest post is from Clarke Hill, Director of Quality Improvement at BGCA. Her team is known around the office as the KOALAS! 🙂 You might have heard of Continuous Quality Improvement or CQI. Maybe your Club is participating in a CQI process such as the Weikart Center’s Youth Program Quality Intervention, or maybe this... Continue Reading →
Promising Practices Bulletin 3! Supervision, Coaching and Professional Development
Bulletin 3 in the Promising Practices for Managing Club Staff bulletin series is finally here! If you haven't taken a look at these bulletins yet, you are in for A TREAT. They highlight Club promising staff management practices that help build a high-quality Club Experience, and are based on extensive research and so. many. phone... Continue Reading →
Club Story: Celebrating Our Data
Today's guest post is from the staff team at Boys & Girls Clubs of the Fox Valley's Little Chute Elementary Unit. They hosted a data reveal party when this year's NYOI data was released, and it was a blast! We will hear from two perspectives in this first-of-a-kind post, first from a staff member and... Continue Reading →
Club Story: How I Learned to Stop Worrying and Love Exit Polling
Today's guest post, and third in our series on Pulse Checks, is from Max Fenster from Boys & Girls Clubs of Southern Nevada, where Club staff have been piloting exit polls for a year. Read on to discover what they've learned! Nearly a year ago, we began using exit polling to get feedback from our... Continue Reading →
Club Story: Using Pulse Checks To Be Better in Springfield
Today's guest post is from Brandy Harris from Boys & Girls Clubs of Springfield, where they have been LOVING Pulse Checks. Read on to find out how they use them at their Club! Webster Dictionary (probably) defines pulse checks as this cool thing should be implemented at Clubs across the globe and that a bunch... Continue Reading →
Pulse Checks! Gathering Youth Feedback Data Between Surveys
Omar Guessous is back on the ClubX Blog to introduce a brand new resource for collecting youth feedback! Read on for a free excerpt! I’ll be honest with you. When I first learned about NYOI 5 years ago while working with Boys & Girls Clubs of Metro Atlanta, I was struck that it was only... Continue Reading →
Club Story: 3 Ways to CELEBRATE After Surveying!
A couple of weeks ago, Desirae O’Neill, Associate Director at the Glen Cove Boys & Girls Club, shared some of her best tips for administering surveys. We are THRILLED that she is back to share about the best part of NYOI- the celebration! Congratulations! You made it to the finish line. Not only did you make it... Continue Reading →
Club Story: Our 3 BEST Tips for Survey Administration!
Today's guest post is from Desirae O'Neill, Associate Director at the Glen Cove Boys & Girls Club. They've been *rock stars* in how they give the NYOI, and I am so excited that we can share three of their best tips here on the Blog as part of our Let's Talk Data series! It’s official.... Continue Reading →
How Do We Measure the Club Experience? NYOI Primer
NYOI has officially started! National Youth Outcomes Initiative (NYOI) season is a very exciting time for us at Boys & Girls Clubs. As we kick off this year's survey administration, we will have a series of posts in the Let's Talk Data Series to give some background information as well as some ideas from Clubs... Continue Reading →
Promising Practices Bulletin 2! Staff Meetings and Team Communication
Last month, BGCA debuted the Promising Practices for Managing Club Staff bulletin series right here on the Club Experience Blog! Be sure and go back and read that first post, not just to get the hiring and onboarding bulletin, but also to find out a bit more about the development of the series. Today I... Continue Reading →
ALL NEW BGCA Resource! Hiring and Onboarding Staff
With the launch of Great Futures 2025 this year, BGCA is laser-focused on improving the Club Experience for our members. To support Clubs in doing this work, we have been working on a TON of resources, including the YD Toolbox app, trainings like the Club Directors Academy and Youth Development Institutes, and this blog. We've... Continue Reading →
Just admit it. You TOTALLY heard this in your head when you read that headline. (Did I just age myself? That's ok. I am proud to be a part of the TGIF generation!) Here at BGCA, we do a ton of research into what makes for a great Club Experience. What we've discovered is that... Continue Reading →
What Do We Measure? The Five Key Elements
So this blog is called The Club Experience Blog, but what does that mean? Where does that come from? https://giphy.com/gifs/robert-downey-jr-question-excellent-dXICCcws9oxxK We have lots of different ways that we gather feedback from Club members, both informally and formally. One of the formal ways is the National Youth Outcomes Initiative, or NYOI. The NYOI is an annual... Continue Reading →
“In Their Own Words”: NEW BGCA Video!
At Boys & Girls Clubs, our members are our HIGHEST priority. It is reflected in our mission: To enable all young people, especially those who need us most, to reach their full potential as productive, caring, responsible citizens. Our members are literally the reason that we exist. That is why it is *so important* that we... Continue Reading →